Contact Us

  • Find Our Offices
  • Enquire about a non-emergency transport appointment
  • Say Thank You to our Staff
  • Enquire, Feedback or make a Complaint about the Service you have received
  • Make a Solicitor's Enquiry
  • Submit a Freedom of Information / EIR Request
  • Ask about a Recruitment Issue
  • Arrange for us to visit your school, college or local event
  • Enquire about a Media Issue
  • Enquire about Lost Property
  • Ask a Question or Feedback about our Website
You can find contact details of our Headquarters offices in Contact Details 
Our Regional Non Emergency Medical Dispatch Centre are happy to check on any transport queries you may have on the following number: 028 7134 7134

If you’d like to pass on your thanks to the staff that treated you, we’d be happy to help. Send a message of thanks to our staff.

Compliments

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0999

Fax: 028 9040 0901

Email: compliments@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

Our Administrative and Complaints Manager is your first point of contact if you have any comments, feedback or complaints about the service you have received from us. Contact deatils are as follows:

Administrative and Complaints Manager

Northern Ireland Ambulance Service HSC Trust Headquarters,

Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0999

Fax: 028 9040 0901

Email: complaints@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

Should you wish to make a complaint, the Trust has produced an public information leaflet which tells you the steps to take to make a complaint about any services provided by the Trust.

Please click on the title below to view the leaflet.

How to Make a Complaint

Lietuviù (Lithuanian)

Tell us what you think – Easy Read Version

To find out more, or to watch a video produced by NIAS outlining the complaints procedure within the Trust, please click here.

Solicitors can make enquiries and apply for call records and patient report forms under the Data Protection Act 1998, and the Access to Health Records (Northern Ireland) Order 1993 in connection with a civil claim.

Find out more about how to make a solicitor’s enquiry. For your ease we have also produced an Information Sheet for Solicitors’.

If you wish to make a request, please write to:

Solicitor Admin, Information Department,

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tel: 028 9040 0728

Fax: 028 9040 0908

Email: solicitorenquiries@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

You can make a formal request for information under the Freedom of Information Act 2000. Our Freedom of Information publication scheme has been produced in line with section 20 of the Freedom of Information Act 2000, under which the Information Commissioner has approved a new model publication scheme for use by all public authorities from 1 January 2009.

The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information.The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information.

Any person who makes a request to a public authority for information must, subject to certain exemptions, be informed whether the public authority holds that information and be supplied with that information.

Individuals already have the right of access to information about themselves under the Data Protection Act 1998. The FOI Act does not affect the rights already provided by the Data Protection Act.

Find out more about when and how to submit a Freedom of Information request.

Miss Alison Vitty, FOI Co-ordinator

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0710

Fax: 028 9040 0901

Email: foi@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

You can contact our Human Resources Department, Employee Recruitment if you would like to talk about working with us. Find out more about working with us.

Human Resources Department, Employee Recruitment

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0912

Fax: 028 9040 0903

Email: recruitment@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

Find out more about our Community Educational Visits

Mr John McPoland, Media & Communications Manager

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0719

Fax: 028 9040 0901

Email: John.McPoland@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

If you have a media enquiry or want to arrange an interview or filming with our staff you should contact our Media & Communications Manager.

Mr John McPoland, Media & Communications Manager

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0719

Fax: 028 9040 0901

Email: John.McPoland@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

We strive to ensure that your property remains with you during your journey through the Ambulance Service. However, sometimes property can be left behind on vehicles.  We do our best to ensure that items found are returned to their owners.

If you or a loved one has lost property which you believe may have been while transported by an ambulance, please contact our Information Team

Lost Property

Northern Ireland Ambulance Service HSC Trust

Headquarters, Site 30

Knockbracken Healthcare Park

Saintfield Road

BELFAST

BT8 8SG

Tele: 028 9040 0710

Fax: 028 9040 0901

Email: lostproperty@nias.hscni.net (Alternatively Please Fill in the contact Form Below)

If you have a question or have comments about our website, we are keen to hear from you.

Email: Web.Master@nias.hscni.net (Alternatively Please Fill in the contact Form Below)