Our Control staff use advanced bespoke software systems to put your call into one of 3 categories based on the clinical/medical urgency of the call. It allows us to prioritise calls to ensure those in need receive the appropriate response.
Our Emergency Medical Dispatchers ask a series of carefully structured questions so that 999 calls can be put into one of 3 categories, A, B or C.
CATEGORY A – The most serious calls, where there is, potentially, an immediate threat to life
CATEGORY B – Calls which are serious, but not life-threatening
CATEGORY C – Calls which are neither serious or life-threatening
The response for each call will be appropriate to its category.