10,000 More Voices
Your chance to influence the future of healthcare
Patient experience is recognised as a key element in the delivery of quality healthcare. In line with this, the Public Health Agency is carrying out an extensive piece of work across all Health and Social Care Trusts, with the aim of introducing a more patient-focused approach to services and shaping future healthcare in Northern Ireland.
This project, called 10,000 More Voices, gives patients and clients, as well as their families and carers, the opportunity to share their overall experience and highlight anything important, such as what they particularly liked or disliked about the experience.
Make your voice heard and improve healthcare
Your feedback is extremely important to us. We are continually trying to improve the quality of our services, and we want you to experience the best care we can provide. If you have used our services as a patient or as a carer/relative of someone who has, please take this opportunity to tell us of your experience.
We want to hear from patients, relatives and carers about your experience of using our services within the last year.
The 10,000 More Voices survey can be completed via the internet here http://eu.sensemaker-suite.com/10kvoices/.
If you would prefer to complete a paper copy or the survey, or would like to find out more about the project, please contact:
Equality & Public Involvement Officer
Tel: 02890 400717
Before you decide to share your experience with us, please read this information carefully:
Do I have to take part?
No. If you choose not to take part, this will be respected and will not affect your care in any way. If you do wish to take part, you are consenting to your anonymous information being used with that of others in the development of reports on people’s experience.
Will my personal information be kept confidential?
Yes. If you agree to share your experience with us, all personal information will be kept confidential. We do not need to know your name. When giving your account, it is important that you do not record the names of any family members, carers or professionals.
All information will be handled and stored in accordance with the Data Protection Act 1998.
Please note we will not be able to follow up on individual cases. However, in the interest of any person’s safety, if poor or dangerous practice is identified this will immediately be reported to the senior manager so that appropriate action may be taken.
What will happen if I agree to take part and then change my mind?
You can change your mind about taking part at any time. Your decision will be respected and will not affect your care in any way.
What happens to the information gathered through ‘10,000 More Voices’?
The information will be recorded and the main themes identified using a software package called SenseMaker. Regular reports and recommendations will be published on www.publichealth.hscni.net or www.hscboard.net
You can find out more about the survey in this leaflet: 10,000 More Voices Leaflet
Please note that by taking part in this patient and client experience survey you are consenting to your anonymous information being used for research, statistical and analytical purposes; in the development of reports; staff education and training; and for other purposes within the HSC.
Thank you for taking the time to share your experience with us. We welcome feedback from all sections of the community.